Tour Policies

To make sure your vacation is a breeze, we insist that you read our policies in case your plans change or are altered.

Policies

Age Minimums

The minimum age displayed on each tour detail page is for the safety of children and to adhere to insurance and state rules and regulations. Many of our tours have risk associated with the inherent nature of the tour. No one under the minimum age will be permitted.

Regulations

For safety, flash photography and bright lights are not permitted on the Sound and Light Show Jet Boat Tour evening excursions. Guests are allowed to take pictures, but must be conscious of any bright lights.

Restrooms

All tours have different restroom situations. If using the bathroom frequently is an issue, please contact the office for more information or refer to the FAQs section of the tours in which you are interested.

Cancelation Policy

In order to receive a full refund, in most cases you must cancel 48 hours prior to the tour’s departure time. Westwater Rafting and lodging and tour packages require 7 to 30 days.

WE RESERVE THE RIGHT TO CANCEL ANY TOUR DUE TO:

• WEATHER
• WATER LEVELS (TOO HIGH OR TOO LOW)
• INSUFFICIENT RESERVATIONS
• MECHANICAL FAILURE

FULL REFUNDS WILL BE MADE FOR THE REASONS LISTED DIRECTLY ABOVE. CANCELATIONS MADE WITHIN 24 HOURS ON DAILY TOURS ARE NON–REFUNDABLE. SNEAKERS ARE RECOMMENDED ON ALL OF OUR RIVER TRIPS AND BACKCOUNTRY 4X4 TOURS.

DISCOUNTS AND SPECIAL RATES ARE AVAILABLE FOR GROUPS.

PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

VISA, MASTERCARD, AMEX, AND DISCOVER ACCEPTED.

If you have any questions regarding these policies, please contact us at (435) 259-5261 or (800) 394-9978.